Your happiness is our number one priority. Returns are easy - if you are not satisfied with your purchase, you may return the item to our warehouse within 5 days of receipt of your order for an exchange, credit, or refund. Returns take up to 10 business days from receiving a return to process. Before returning the item, please contact Customer Service and let us know what item you are returning and why. Then a Return Merchandise Authorization Number (RMA#) will be issued. It is important that you make note of this number to include with your return.

 

We do our best to provide you with the highest quality cigars in perfect condition, as quickly as possible. Every shipment is inspected for quality and undergoes a series of inspections by our staff for accuracy and quality.

 

How the return policy works:

Cigars — For cigars by the box or bundle of 20 cigars or more, if you try 1 cigar and return the remainder, you will receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers, 5-packs and non-cigar merchandise, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.

General Policies

• Gran Sabor Cigars does not sell products to anyone under the age of 21.
• Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
• New York residents add 8.875% sales tax. Remittance of any taxes on orders shipped outside of New York is the responsibility of the purchaser.
• Certain items, such as Large orders, may require additional shipping charges. Any such charges will be noted during the checkout process prior to submitting your order.

 

Shipping Order Cutoff Time

In-Stock orders received by 3:00pm ET will ship the same day Monday through Friday.

 

Delivery Methods

• Free and Saver Shipping will be delivered via UPS and/or USPS. Delivery addresses must be able to receive packages from either carrier.
• Saturday, Next Day, 2 Day, 3 Day, and Ground will be delivered via UPS.
• Priority Mail is delivered via USPS.

 

PO Boxes, APO/FPO, US Territories

PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. Upgrade options are not available.